Faq’s

Faq’s

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Wide range of topics to address common queries.

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  • 01How do I open a new account?

    You can open an account online via our website or by visiting any branch. You’ll need a valid ID, proof of address, and a passport photo. A minimum deposit may apply depending on the account type.

  • 02Can I access my account from outside New York and Monaco and Ireland?

    Yes. With our Internet and Mobile Banking platforms, you can access your account securely from anywhere in the world, 24/7.

  • 03What should I do if I lose my ATM card?

    Immediately block the card through the mobile app or call our customer care line at 444 0 567. A replacement can be requested online or in-branch.

  • 04Do savings accounts earn interest?

    Yes. Our savings accounts offer up to 12% annual interest, calculated monthly and paid quarterly, depending on your balance and account type.

  • 05Is my money safe with Offshore?

    Absolutely. All deposits are protected under New York and Monaco and Ireland’s banking regulations and insured by the national deposit protection scheme.

  • 06Can I open an account online without visiting a branch?

    Yes. You can open a personal account online by completing the digital application and uploading valid identification. Once verified, your account will be activated instantly.

  • 07What types of loans does Offshore offer?

    We offer a range of loan products including personal loans, business loans, home mortgages, and auto financing — each with flexible repayment plans and competitive interest rates.

  • 08How do I contact customer support?

    You can reach our support team 24/7 by calling +90 322 455 17 00 or emailing us at contact@oceanicplatinum.com. We're always here to help you.